Our Policy
HOW LONG WILL IT TAKE TO RECEIVE MY MERCHANDISE?
It Depends. Most merchandise takes four to six weeks to process and ship once the order is received.
DO YOU OFFER WHITE GLOVE SERVICE?
Yes, we do on large pieces for an additional fee.
DO YOU ACCEPT RETURNS?
Yes & No. Only if an item is damaged upon arrival will we accept it back.
WHAT IF MY ORDER ARRIVES DAMAGED?
If you receive your order and it’s damaged simply call or email us within 30 days of recieving your item and we will be happy to send you a replacement once we receive the damaged merchandise.
DO YOU ACCEPT RUSH ORDERS?
We’re sorry we can’t. We represent many vendors and they cannot guarantee us, therefore we cannot guarantee you a rush order.
WHAT FORMS OF PAYMENTS DO YOU ACCEPT?
It Depends. Most merchandise takes four to six weeks to process and ship once the order is received.
DO YOU OFFER WHITE GLOVE SERVICE?
Yes, we do on large pieces for an additional fee.
DO YOU ACCEPT RETURNS?
Yes & No. Only if an item is damaged upon arrival will we accept it back.
WHAT IF MY ORDER ARRIVES DAMAGED?
If you receive your order and it’s damaged simply call or email us within 30 days of recieving your item and we will be happy to send you a replacement once we receive the damaged merchandise.
DO YOU ACCEPT RUSH ORDERS?
We’re sorry we can’t. We represent many vendors and they cannot guarantee us, therefore we cannot guarantee you a rush order.
WHAT FORMS OF PAYMENTS DO YOU ACCEPT?
We are happy to accept Visa, MasterCard, American Express and Discover.
WHAT ARE YOUR SHIPPING RATES?
WHAT ARE YOUR SHIPPING RATES?
Pink Door Décor LLC provides all shipping free of charge in the U.S. only, with the exception of our White Glove Service which is an additional $100.00.
WHAT HAPPENS IF THERE IS THERE IS A PRICING ERROR?
Pink Door Decor reserves the right to cancel your order should we discover a typographical pricing error has occured. We will notify you immediately of the error to determine whether to move forward with adding the additional charges to your card for the order or to immediately refunded the incorrect amount.
DO YOU SHIP TO AN APO ADDRESS?
Yes, we can if you’d like.
DO WE SELL YOUR EMAIL ADDRESS?
No, Never, No way. We dislike SPAM as much as you dislike SPAM. All the information you provide is confidential and used only for our billing and shipping purposes.
I SENT AN EMAIL AND HAVEN’T HEARD BACK FROM YOU…
It is our goal to reply to our customers the same day we receive your message. If you have a Hotmail or a Yahoo account please check your spam or junk folders. Sometimes our emails get bumped there.
DO YOU OFFER INDUSTRY DISCOUNTS?
Sorry, we don’t. Because of our unique setup we’ve already applied discounts to our price.
HOW CAN I CONTACT YOU?
Email is the fastest and easiest way to get a hold of us.
DO WE SELL YOUR EMAIL ADDRESS?
No, Never, No way. We dislike SPAM as much as you dislike SPAM. All the information you provide is confidential and used only for our billing and shipping purposes.
I SENT AN EMAIL AND HAVEN’T HEARD BACK FROM YOU…
It is our goal to reply to our customers the same day we receive your message. If you have a Hotmail or a Yahoo account please check your spam or junk folders. Sometimes our emails get bumped there.
DO YOU OFFER INDUSTRY DISCOUNTS?
Sorry, we don’t. Because of our unique setup we’ve already applied discounts to our price.
HOW CAN I CONTACT YOU?
Email is the fastest and easiest way to get a hold of us.
General inquires: Customerservice@pinkdoordecor.com
If you have a Yahoo or Hotmail account please provide an alternate email address. Often our emails get bumped into SPAM or Junk folders.
Phone:
Please feel free to call us on our toll free line:
1-888-808-7694
Our Hours:
Monday- Friday
9AM – 5PM
Eastern Standard Time
